faqs

Where We Ship To
Where We Ship From
When Do We Ship
How Can I Check the Status of My Order
Carriers Used by Sharp Direct
Shipment Notification
Orders of Multiple Items
Shipment Time
Expedited & Premium Shipment Services
Delivery Hours
Delivery on Weekends or Holidays
Do I Need to be Home to Receive My Delivery
I Missed My Delivery Appointment
The Carrier Didn't Arrive During the Scheduled Delivery Window
My Delivery Was Opened or Damaged
I Discovered the Product Was Damaged When I Opened the Carton
How Do I Return My Purchase

Where We Ship To
Sharp Direct accepts orders for shipment to all fifty of the United States, and to Puerto Rico. Unfortunately, we don't accept orders for delivery to post office boxes, or APO/FPO addresses. Additional shipping charges and transit time may apply for shipments to Alaska, Hawaii or Puerto Rico.

Where We Ship From
Sharp Direct shipments originate in California or Illinois. Orders of multiple items may be fulfilled by shipments originating from either or both warehouses.

When Do We Ship
Sharp Direct orders generally ship within one business day of acceptance of your order, and if placed by 2pm Eastern time of a business day, may ship that same day. We'll notify you by eMail if we're unable to ship your order within one business day of acceptance of your order.

How Can I Check the Status of My Order
Contact us at 877.742.7704, eMail us at contactus@sharpdirectusa.com, or visit us at www.sharpdirectusa.com to secure an update on the status of your order. Your order confirmation number will help us speed our response to your query.

Carriers Used by Sharp Direct
Sharp Direct orders are shipped using nationally recognized carriers who specialize in residential deliveries. Shipment of all "small items" (which includes all items except LCD TVs with screen sizes of 52" or greater) will be shipped via UPS^®, Federal Express^®, or USPS. LCD TVs with screen sizes of 52" or greater will be shipped via a Home Delivery carrier.

Shipment Notification
An eMail notification will be sent to you generally within 24 hours of Sharp's shipment of your order. Shipment notifications identify the date of shipment, the name of the carrier, the carrier's tracking number, and a link to carrier's website so you may track your shipment while it's en route to you.

Orders of Multiple Items
Orders of multiple items may be fulfilled by multiple shipments.If your order is fulfilled by multiple shipments, you will receive a shipment notification for each shipment.You will not be charged more than the amount of shipping and handling presented at the time you confirm your order, even if your order requires multiple shipments.

Shipment Time
Small items handled by UPS, Federal Express or USPS to locations within the contiguous 48 states are typically delivered within five business days of departure from Sharp's warehouse. Large screen LCD TVs with screen sizes of 52" or greater require are typically delivered within 10 business days of departure from Sharp. Additional transit time may apply for items shipping to locations in Alaska, Hawaii or Puerto Rico.

Expedited & Premium Shipment Services
"Next Day" or "2nd Day" expedited delivery services are available—at an additional cost—for small items handled by UPS, Federal Express or USPS. Expedited services do not include delivery on weekends. You will have an opportunity to choose an expedited delivery on business days between Monday and Friday—and we will identify the exact additional cost of expedited delivery—during check-out of your order.

Sharp Direct includes complimentary Inside Delivery-Threshold residential delivery, within the 48 contiguous states, with your purchase of LCD TVs with screen sizes of 52" or greater. Sharp Direct also offers Inside Delivery-White Glove Service on these same screen sizes for an additional charge which will be identified during check-out.

Delivery Hours
Small items will be delivered during the hours UPS, Federal Express, or USPS services your delivery zone. The Home Delivery carrier will contact you shortly after your order ships to schedule a delivery window while your 52" or greater LCD TV is en route from Sharp's warehouse. Delivery windows are for a four hour interval between 8am and 5pm local time, from Monday through Friday.

Delivery on Weekends or Holidays
Sharp Direct currently does not arrange deliveries on weekends, but small items may arrive on Saturday if your address is in a delivery zone normally serviced by UPS, Federal Express, or USPS on that day.

Do I Need to be Home to Receive My Delivery
Deliveries will not be made unless you're home to receive and sign for your order.

I Missed My Delivery Appointment
If you miss a delivery appointment for your 52" or larger LCD TV, please contact Sharp Direct. You can reach Sharp Direct by phone: 877.742.7704, eMail: contactus@sharpdirectusa.com, or visit us at www.sharpdirectusa.com. The Home Delivery carrier will provide local contact information when they call to arrange delivery. Please be aware that additional delivery charges will apply for each unsuccessful delivery attempt of a 52" or greater LCD TV.

The Carrier Didn't Arrive During the Scheduled Delivery Window
While we don't expect our carriers to miss delivery appointments, this could happen.If you need assistance in rescheduling a delivery, please contact us by phone: 877.742.7704, eMail: contactus@sharpdirectusa.com, or visit us at www.sharpdirectusa.com.

My Delivery Appeared to be Opened or Damaged When it Arrived
We urge you to carefully inspect your delivery prior to accepting and signing for it. If there are signs that the delivery was tampered with, or if the packaging appears to have been damaged while it was en route to you, refuse the delivery and ask that the carrier return it to Sharp Direct. Secure a receipt from the driver to substantiate your request to the carrier to return the shipment to Sharp Direct. Contact Sharp Direct immediately for additional instructions. We can be reached by phone: 877.742.7704, eMail: contactus@sharpdirectusa.com, or visit us at www.sharpdirectusa.com.

I Discovered My Purchase Was Damaged When I Opened the Carton
Contact Sharp Direct immediately if you open your purchase and discover it was damaged while en route to you.We will provide instructions on preserving rights to file claims and to help you return or replace your order.Sharp Direct can be reached by phone: 877.742.7704, eMail: contactus@sharpdirectusa.com, or visit us at www.sharpdirectusa.com.

How Do I Return My Purchase
We hope you'll be completely satisfied with your purchase from Sharp Direct. If for any reason you'd like to return your purchase, you may do so within thirty days of our shipment to you. Additional terms, conditions and charges may apply.Shipping and handling charges on your original order are not refundable.You are responsible for the cost of freight back to Sharp Direct. Please consult the Sharp Direct Terms & Conditions for complete details.